The AI-Powered Platform for IT Service Delivery Diagnostics
Find what’s really causing escalations, instability, and vendor friction — without touching live systems or installing agents. Self-service or expert-led.
Privacy-first • No production access • No agents • 14-day free trial • No credit card required
20+ Years
Strategy, operations, and improvement leadership
AI-Accelerated
Every finding verified against real data
Privacy-First
GDPR compliant • EU-hosted • BYOK encryption
One Platform. Two Ways to Use It.
Aperio is a diagnostic platform for IT service delivery. Upload your operational data — incidents, changes, service requests — and get an evidence-based diagnosis of what's really going wrong. Every finding is linked to real data. Every recommendation comes with a 90-day prioritised roadmap.
Run Your Own Diagnostics
Sign up, upload your data, and let the AI-powered engine surface patterns, risks, and recommendations. Ideal for teams who want fast, privacy-first analysis on their own terms.
Expert-Led Engagement
Prefer a hands-off approach? Let an experienced consultant run the diagnostic, interpret the results, and deliver a structured roadmap to your leadership team.
How It Works
1. Upload Your Data
Export incidents, changes, service requests, and service catalogue from your ITSM tool. Most clients complete this in 1–3 hours. Supports ServiceNow, Jira SM, BMC Remedy, Freshservice, TOPdesk, and more.
2. AI Scans, You Review
The platform automatically detects PII and quarantines it, identifies patterns across your operational data, and surfaces evidence-linked findings. Every insight traces back to real records.
3. Get Your Roadmap
Receive a 90-day prioritised improvement roadmap. Decision-ready for leadership. Whether you ran the analysis yourself or engaged Milen directly, the output is structured, evidenced, and actionable.
Built for Privacy. Built for Scale.
Automatic PII Detection
Personal data is detected and quarantined before any AI analysis runs. Customisable rules with organisation-level overrides.
Bring Your Own AI Provider
Use your own OpenAI or Anthropic API key. Choose the AI vendor that fits your organisation's policies and preferences.
Evidence-Linked Findings
Every finding traces directly to source records. Full audit trail from raw data to recommendation.
No Agents, No Production Access
Analysis runs on exported data only. Nothing is installed on your systems. No live connections. No risk to production.
The Human Intelligence Behind the AI
Milen Stoyanov
Principal Consultant & Founder
For organisations that need a comprehensive diagnostic with expert interpretation, Milen Stoyanov delivers the IT Service Delivery Health Check as a hands-on engagement. Direct access to the founder. No layers. No delegation.
Lean Six Sigma discipline. AI-assisted analysis. Two decades of strategy, operations, and improvement leadership.