Stabilise IT Services Without Slowing Delivery.
When your SLAs are green, but your escalations keep climbing, standard metrics are hiding the real story.
Expose operational bottlenecks and recurring failure patterns in days with the AI-Assisted IT Service Delivery Health Check.
Privacy-first • No production access • No agents • Auditable
A Modern Assessment for Modern IT
Cost optimisation, new tooling, and shifting vendor ecosystems add complexity fast. Often, cracks appear where it hurts most: in reliability and customer trust.
Stop guessing where the problems are.
The structured assessment uses AI to accelerate analysis—never to replace judgment. Every finding is verified against your real-world data to deliver a clear diagnosis and a 90-day prioritised roadmap.
Select the Right Depth for Your Assessment
Whether you need a rapid triage or a deep architectural review, the AI-assisted framework scales to your specific context.
The Baseline Health Check - Tier 1
Are we at risk?
Duration: 10-14 days
Rapid executive-level visibility into service delivery risk and obvious hotspots, with minimal client effort.
The Full Health Check - Tier 2
What’s really causing it?
Duration: ~4 weeks
Identify the root causes behind recurring escalations, instability and vendor friction; produce a decision-ready 90-day improvement roadmap.
The Deep Diagnostic & Readiness - Tier 3
What should we change and how?
Duration: 6-10 weeks
Decision-grade assessment for major structural change (outsourcing, insourcing, scaling, merger integration) with scenario and readiness analysis.
Privacy-first. No production access. No agents.
No production access: analysis is performed on exported reports, logs, and documentation — not live systems.
No agent installation: nothing is installed on your machines or servers.
Privacy-first: PII is detected and removed/minimised before AI-assisted analysis.
Audit trail: findings are linked to evidence, with an auditable workflow.
Enterprise-Grade Stability Scaled for Your Growth.
Milen Stoyanov
Principal Consultant & Founder
The Human Intelligence Behind the AI
Milen Stoyanov brings two decades of operational leadership to the growing businesses—delivering the reliability of a global giant, without the bureaucracy.
Fast-moving companies often view reliability as a "future problem." But after managing operations for industry leaders like HP and Experian, Milen knows that the cracks in your foundation today become the crises of tomorrow.
Whether you need strategic service design to build a scalable operating model from scratch, or targeted service improvement to untangle and optimise an existing one, Milen applies nearly two decades of high-stakes discipline to small and mid-sized organisations — helping you avoid the "growing pains" that stall expansion.
By combining Lean Six Sigma discipline with AI-assisted analysis, Milen accelerates root-cause discovery and redesigns processes for scale—delivering enterprise-grade rigour with a hands-on, founder-led approach.
Top 3 FAQ
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You get decision-grade outputs, not a vague maturity score:
An executive scorecard (overall health + domain scores)
The key failure themes and hotspots (with supporting evidence)
A prioritised roadmap (Tier 2 includes a 90-day plan; Tier 3 extends to scenarios/readiness and a longer horizon)
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A maturity assessment scores your organisation against a theoretical model — how close are you to "best practice" on paper. The Health Check does something different: it scores your operating reality against your own data.
Every finding ties back to a specific evidence point — an incident pattern, an escalation record, a reporting gap, a control that exists in documentation but doesn't work under pressure. The Health Score is an executive decision tool designed to surface risk and prioritise action, not a certification benchmark.
It won't tell you that you're "Level 3 on a scale of 5." It will tell you that your incident recurrence is being driven by three specific root causes, your change failure rate spikes every time a particular vendor is involved, and here's what to fix first.
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Neither. The assessment looks at system and control failure modes — not at individual people.
All data is sanitised before analysis: personal names, emails, and employee identifiers are removed or masked. We work with assignment groups, vendor teams, and roles — not individuals. The findings focus on where processes break down, where ownership is unclear, and where controls don't match reality. If a particular escalation path fails repeatedly, we identify the structural reason, not the person on shift.
This is explicitly out of scope: individual employee performance assessment, HR evaluation, and any form of blame attribution. The goal is to give leadership clarity on what to fix in the system, not who to fix it with.